I'd send it back for a refund. Mine is perfectly fine and I smash out the high speed option as well as pulsing a variety of ways, especially when I'm blending bulky smotthies with vegetable and whole (small) lettuce heads. I always blend with water and haven't yet tasted the metalicness. I have with other cheap blenders.
VM is a great company and should absolutely work with you to ensure you're the happiest of customers. You certainly paid enough to earn the royal treatment.
Hey, I don't have the money for a Vitamix right now, but seeing as you are a smoothie connoisseur, could you perhaps tell me the brand of blenders you were using before your Vitamix which you liked?
I own a Vitamix and when it broke I had no warranty coverage. Instead of buying another one, I went with an OmniBlend V and I love it more than I ever loved my Vitamix. It's much cheaper (almost $500 cheaper in Australia) and has all the features of the Vitamix plus the best parts of a Blendtec.
Call them up and tell them. They will make it right. The blade on my container started rubbing after 5 years of daily use, and they sent me a brand new one no charge.
yeah maybe get it exchnaged. I dunno what to say. I have one and not a problem at all i couldnt be happier.